Billing, refunds and delivery

Products, amounts and payment

Standard Amaraii subscription rates are published on our product pricing page. The selected app, Core or Growth plan, amount, billing interval and any separate setup or migration charges are disclosed before payment. Site-specific equipment, installation and other professional services are scoped and quoted individually.

Renewal and cancellation

Amaraii subscriptions are billed monthly or annually, according to the plan selected. They renew automatically only where the customer has authorized recurring payments. Customers may cancel a subscription by contacting NEN before the next scheduled renewal. Cancellation stops future renewals; access to the purchased service remains available until the end of the period already paid for. We confirm cancellation and the access end date in writing.

Refunds and billing problems

Cancellation of a monthly or annual Amaraii subscription does not normally create a prorated refund for the unused portion of the paid period: service access continues to its paid-through date. Exceptions include duplicate or incorrect charges, payments made in error, a service that NEN cannot deliver as agreed, and any refund required by applicable law or the customer's written agreement.

To request a review, contact NEN with the payment reference, amount, date and a brief description. Do not send card details or passwords. We assess requests against the transaction record, agreed service scope and applicable law, and confirm the outcome in writing. Where a refund is due, the method and time to receive funds may depend on the payment provider.

Physical goods, where included in a separate quotation, are subject to the agreed return and delivery conditions and applicable consumer rights. Please report damaged, incorrect or undelivered items promptly through the support contact below.

Delivery and onboarding timelines

Amaraii software is delivered through digital account access, not physical shipping. For a standard subscription accepted for onboarding, NEN activates access within two business days after both payment has been confirmed and all required onboarding information has been received. The two-business-day period starts only when both requirements are complete. NEN will explain the required information before payment.

Custom data migrations, integrations and other non-standard configuration work have separately agreed delivery timelines disclosed before payment. If we cannot meet an agreed activation or delivery date, we will contact the customer, explain the delay and discuss a revised date or an appropriate refund under the agreed terms and applicable law.

For separately quoted hardware, on-site installation and project work, the written quote or order confirmation specifies the expected delivery milestones and location. Timelines depend on the agreed scope, availability and site requirements.